Refund and Returns Policy

We want you to feel comfortable when purchasing from our store. If you are not satisfied with your coffee cup and saucer set, please review the following return and refund guidelines.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be unused, in its original condition, and returned with the original packaging and any included accessories.

2. How to Request a Return

Before sending an item back, please contact us at:

customerassistance@towercedar.com

Please include:

• Your order number
• The name of the item
• The reason for the return
• Photos of the product, when applicable

We will provide return instructions after reviewing your request.

Please do not send an item back before receiving return instructions from our customer service team.

3. Damaged or Incorrect Items

Because coffee cups and saucers are fragile tableware, we recommend inspecting your package shortly after delivery.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide clear photographs of the item and packaging.

After reviewing the information, we may offer an appropriate solution, which may include a replacement, refund, or other resolution.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used
• Items damaged after delivery through improper handling
• Items returned without the original packaging when the packaging is necessary for safe return
• Items returned after the applicable return period

Additional exclusions may apply where required by applicable law.

5. Return Shipping

Unless the return is due to an item being damaged, defective, incorrect, or otherwise attributable to an error on our part, return shipping costs may be the responsibility of the customer.

For approved returns resulting from an issue with your order, we will provide appropriate instructions regarding return shipping.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

7. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us before returning it. Depending on product availability, we may arrange a replacement or another appropriate resolution.

8. Contact Us

For questions about returns, refunds, or damaged products, please contact:

Email: customerassistance@towercedar.com